Shipping policy

Shipping policy

Shipping

Shipping is free on every order.

Processing and delivery times

All orders require 1 to 3 business days of processing. During that time they are processed, packed and handed over to the shipping company.

Once shipped, your order takes approximately 7 to 15 business days to arrive, depending on the destination and the carrier's workload.

Delays during peak season

Please keep in mind that during Christmas, Black Friday and other high-demand seasons, delivery times may be longer than usual because carriers are overloaded.

We ask for your understanding, because delays during those dates are beyond our control.

Business days

Processing and delivery times are counted in business days only (Monday to Friday), excluding weekends and public holidays.

Tracking

When your order ships, we email you the tracking number. You can also check it on the Order tracking page.

Incorrect shipping address

It is the customer's responsibility to check that the shipping address is complete and correct before completing the order.

If the customer enters an incorrect or incomplete address and the carrier returns or destroys the package, the customer will have to pay 50% of the order's total amount again for us to resend the product.

This is because packages with a wrong address cannot be recovered, and they have to be replaced and shipped again from our warehouse.

If you made a mistake when entering your address, write to us as soon as possible: if the order has not shipped yet, we will change it at no cost.

Lost or damaged shipments

If your order does not arrive within the estimated time or arrives damaged, write to us at bloomkeept@outlook.com with your order number.

Our team will resolve it directly with the shipping company.