Refund policy

Returns and refunds policy

RETURNS

Our return policy lasts 30 calendar days from the day you receive your order. If more than 30 days have passed, unfortunately we cannot offer you a refund or an exchange.

For a return to be accepted, the product must be in the same condition in which you received it and in its original packaging.

Some products cannot be returned, including:

  • Gift cards.
  • Downloadable digital products.
  • Free gifts included in a promotion, unless they are returned together with the complete order.

To complete a return, we need the order number or a proof of purchase. Please do not send your purchase back to the manufacturer.

We may issue a partial refund in these cases:

  • Products with clear signs of use.
  • Products that are not in their original condition, that are damaged or that are missing parts for reasons not due to us.
  • Returns requested after the 30-day period for reasons not covered by this policy.

DAMAGED OR BROKEN PRODUCTS

If your product arrives damaged, broken or defective, write to us as soon as possible at bloomkeept@outlook.com.

To process a claim for a product that arrived damaged or broken, we need clear photographic evidence:

  • Photos that clearly show the damaged or broken product.
  • A photo of the box or packaging it arrived in.
  • A clear photo of the shipping label attached to the package.

These photos are needed to verify the damage and handle the claim with the shipping company or with our logistics providers. If necessary, we may ask you for more photos or a video to properly assess the problem.

If you do not send us the photos we request, we may not be able to process the claim.

When the product arrives damaged or wrong, we cover all the costs.

REFUNDS

Once we receive and inspect your return, we will let you know by email whether your refund is approved. If it is approved, we issue it to the same payment method you used, within a few business days.

LATE OR MISSING REFUNDS

If you have not received your refund yet:

  • Check your bank account again.
  • Contact your credit card company, because it may take some time for the refund to show up.
  • Contact your bank, because each bank has its own processing times.

If you have done all of this and still have not received it, write to us at bloomkeept@outlook.com.

EXCHANGES

We only exchange products that arrive defective or damaged. If you want to exchange it for the same product, write to us.

If the product arrived damaged or broken, before approving the exchange or replacement we need the photos described in the “Damaged or broken products” section.

GIFTS

If the product was marked as a gift and shipped directly to you, you will receive store credit for the value of the return. Once we receive the returned product, we will email you a gift card.

If the product was not marked as a gift, or was shipped first to the person who bought it, the refund goes to that person.

RETURN SHIPPING

If you want to return the product because you did not like it or are not happy with it, the return shipping is at your expense. You send it with the carrier of your choice, and you pay all the costs: the shipping and, if there are any, the customs duties and taxes. The package must reach our address at no cost to us. If it arrives with any charge due, it will not be accepted.

To return your product, first write to us at bloomkeept@outlook.com with your order number, and send it to:

Bloomkept · Calle Río Alagón 1, 5th floor, door 51, 12006 Castellón de la Plana (Castellón), Spain

Shipping costs are non-refundable. Depending on where you live, the time it takes for an exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned package that gets lost in transit.

YOUR RIGHTS

This policy does not limit the rights granted to you by the consumer protection law of your country.